1 Your current setup
Total FTEs covering your support queue
10 agents
1 200
How many hours per day, 7 days a week
Bilingual agents carry a small rate premium
US average is $22–$28/hr (salary + benefits + overhead). Leave as default if unsure.
$
Your personalized estimate
Monthly savings
$0
per month vs. your current cost
Annual savings: $0
Your current cost
$0
per month
BlackstarOS cost
$0
per month
Cost per agent/hr
$0
BlackstarOS rate
Savings %
0%
vs. current
Cost component In-house BlackstarOS
Agent labor
Recruiting & ramp
$0
Benefits & HR overhead
$0
Facilities & equipment
$0
Total monthly
Break-even timeline: Immediate
Savings begin from month one — no long-term contract required.
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Full cost breakdown — in-house vs. nearshore vs. offshore — including the hidden cost checklist and a 10-agent ROI model. Free instant access.

How these numbers are calculated

BlackstarOS rates: $10/hr base (business hours, English only) · $11/hr base (extended hours) · $12/hr base (24/7) · +$1/hr bilingual premium on all tiers. Your current cost defaults to $24/hr — the US national average for a fully-loaded support rep (base salary ~$17–18/hr + 30–40% benefits/overhead). Hidden cost items (recruiting, ramp loss, benefits, facilities) are estimated as 28% of labor for in-house: industry standard from SHRM and BPO benchmarks. Break-even assumes no switching cost (BlackstarOS provides equipment; 3-week onboarding covered in contract). Numbers are estimates for planning purposes. Contact us for a line-item custom quote. Full methodology in the 2026 BPO Cost Comparison Guide.