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How these numbers are calculated
BlackstarOS rates: $10/hr base (business hours, English only) · $11/hr base (extended hours) · $12/hr base (24/7) · +$1/hr bilingual premium on all tiers. Your current cost defaults to $24/hr — the US national average for a fully-loaded support rep (base salary ~$17–18/hr + 30–40% benefits/overhead). Hidden cost items (recruiting, ramp loss, benefits, facilities) are estimated as 28% of labor for in-house: industry standard from SHRM and BPO benchmarks. Break-even assumes no switching cost (BlackstarOS provides equipment; 3-week onboarding covered in contract). Numbers are estimates for planning purposes. Contact us for a line-item custom quote. Full methodology in the 2026 BPO Cost Comparison Guide.