Real-time agent performance, automated client reporting, and AI-powered prospecting. Everything a nearshore contact center needs to scale, nothing it doesn't.
You run a 200-person operation across multiple clients, shifts, and verticals. But your operational visibility is fragmented across a dozen tools, WhatsApp groups, and manual reports that are already stale by the time you read them.
No real-time view of who's productive, who's idle, and which clients are understaffed.
Manual data pulls, formatting, and email chains eat into your team's productive time every week.
No systematic outbound. Growth depends on referrals and luck instead of a repeatable pipeline.
SOC 2, HIPAA, PCI compliance is table stakes now. Without it, enterprise deals walk away.
An AI-powered command center built specifically for nearshore BPO operations.
Agent utilization, SLA compliance, and revenue per seat. Updated in real-time, not end-of-week.
Client performance reports compiled and sent automatically. Weekly recaps that used to take your team half a day.
Finds US mid-market companies actively looking to nearshore. Personalized outreach that runs while you sleep.
Automated QA across calls, chats, and tickets. Flag issues before clients notice them.
Track CCSI, Redial, BPO Centers and others. Pricing changes, new services, job postings that signal expansion.
Forecast staffing needs by client and season. Know when to hire before you're scrambling to fill seats.
BlackstarOS is built for contact center operators who are done managing by spreadsheet and gut feel. One screen. Full visibility. Autonomous operations.